IF YOUR CATALYST HAS BEEN REMOVED, DO NOT OPERATE YOUR STOVE. REPLACE THE CATALYST BEFORE USING IT AGAIN
Order replacement catalysts here.
Read this article on cleaning your catalyst before replacing.
Covered under the 6 year structural warranty.
If the catalyst loses its structural integrity due to a manufacturing defect, please contact us to see about a replacement. The inward deflection shown in the catalyst below is more than 1/4" and will no longer properly seal. This would qualify as a structural problem. Additionally, missing or broken pieces would qualify as a structural problem and is covered under the structural warranty. Please note: The 6 year structural warranty for a catalyst allows for a no charge one-time replacement.
Not covered under the 6 year structural warranty.
A catalyst that is intact and has less than 1/4" of deflection will properly seal and is not covered under the 6 year structural warranty. If the catalyst is structurally sound but is not performing to your expectations you can take advantage of the 12 year 50% discount performance warranty.
12 year 50% performance warranty.
If you are the original purchaser of the stove, you qualify for a one time replacement at a 50% discount for any reason. It is normal for a catalyst's performance to slowly diminish over time. If you are no longer satisfied with the performance of your catalyst, contact us to see about a replacement.
Additional requirements for all warranties.
- Shipping is not included with any catalyst warranty.
- Kuma must receive the catalyst back prior to sending a free replacement.
- 50% performance warranties ship immediately and do not require the return of the defective catalyst.
- All warranty and non-warranty replacement parts come with a 90 day warranty.
- You must register your warranty prior to requesting a replacement.